accidents happen

While we design each piece of jewelry with care and attention, we know that things happen and our jewelry is not indestructible. Please fill out the form below and Shine will happily mend your broken pieces and get them back to you quickly! Please provide a detailed report of your broken piece to help us determine your eligibility for complementary repairs or your fee. When eligibility for a complimentary repair is not met, a discount for a replacement product may be available.

Please note: we only accept repair requests for Shine branded jewelry, and will decline any requests for other brands to be fixed.

repair request form

tell us the details

Contact form

start fresh & give back

If you're ready to move on from your broken pieces, search for a new item and donate the old one back to us. We'll take it apart and reuse the materials in brand new pieces to minimize waste!